FAQ – Frequently Asked Questions
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If you have a question that is not answered below or within this website, please send me an email, or fill out the contact me form at the bottom of the page and I will respond within 24 hours.
Your Questions Answered
Please click on any of the frequently asked questions below to see the answer.
Q - How long does it take get my portrait? / What is the lead time?
I usually quote a 2-4 week turn-around from deposit payment to delivery (orders outside the UK may take longer due to postage times), but if you have a specific deadline in mind, please let me know as I will try to accommodate you.
I also offer an express service for an additional £20, where I can complete a drawing in about a week from the deposit payment.
Q - How are the Pencil Sketch Portraits packaged to avoid damage?
Portraits can be sent flat-packed (with plenty of protection), or rolled in a hard tube, which ever the customer prefers. All portraits are sent via ‘RM First Class Recorded (Signed For) (Next working day) delivery’.
Q - Do you sell / ship to customers outside the UK?
Yes – I’m happy to sell/ship to any destination. Please send me an email and tell me where you want it to go.
Q - In what currency are your prices?
All prices are in pounds-sterling (GBP), but I’m happy to quote in your local currency if you like.
Alternatively, we can let PayPal take care of the conversion during the transaction i.e. you pay via PayPal in your local currency and I’m paid automatically in GBP.
Q - What colour are the card picture mounts you include?
The card picture mounts I include (free of charge) are black.
Q - Are your portraits generated by a computer program?
No! – Every example you’ll find on this website, and every portrait I’m commissioned to draw is 100% hand-drawn by me, Angela Maher.
No programs, no AI, just me. :)