FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Ask a Question

If you have a question that is not answered below or within this website, please send me an email, or fill out the contact me form at the bottom of the page and I will respond within 24 hours.

Your Questions Answered

  • Q - How long does it take get my portrait? / What is the lead time?

  • I usually quote a 2-4 week turn-around from deposit payment to delivery (orders outside the UK may take longer due to postage times), but if you have a specific deadline in mind please let me know as I will try to accommodate you.

  • Q - How are the Pencil Sketch Portraits packaged to avoid damage?

  • Portraits can be sent flat-packed (with plenty of protection), or rolled in a hard tube, which ever the customer prefers. All portraits are sent via 'RM First Class Recorded (Signed For) (Next working day) delivery'.

  • Q - Do you sell / ship to customers outside the UK?

  • Yes - I'm happy to sell / ship to any destination. Please send me an email and tell me where you want it to go.

  • Q - In what currency are your prices?

  • All prices are in pounds-sterling (GBP), but I'm happy to quote in your local currency if you like.

    Alternatively, we can let PayPal take care of the conversion during the transaction i.e. you pay via PayPal in your local currency and I'm paid automatically in GBP.

Want to commission a Portrait?

If you'd like to commission a portrait, please go to my commission a portrait page where you'll find a quick and easy form to help you contact me and some handy links to information on everything you need to know about the order process.

Alternatively, you can fill out the contact me form at the bottom of the page, or just send me an email with the photograph attached, letting me know what size you'd like and I'll get straight back to you to confirm all the details, including price and delivery times etc.

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